Privacy Policy

1. Information We Collect

Information You Provide Directly

• Contact information, including your name, email address, phone number, and shipping or billing address
• Order details, account information, and transaction history
• Messages sent through website forms, email, SMS, phone, or customer-support channels
• Information submitted through wholesale, affiliate, partnership, or other business inquiries

Information Collected Automatically

• Device and browsing information, including IP address, browser type, operating system, and pages visited
• Cookies and similar technologies used to support website functionality and improve the shopping experience
• Website analytics used to understand visitor activity, traffic patterns, and site performance
• Shopping-cart contents, customer preferences, and account settings that help make future visits more convenient

Debonair Beard Co. does not sell or rent personal information to third parties.

2. How We Use Your Information

We may use collected information to:

• Process, fulfill, and deliver orders
• Provide order confirmations, tracking updates, and account information
• Respond to customer-service requests and product questions
• Provide customer support through our website chatbot and other support channels
• Review wholesale, affiliate, partnership, and business inquiries
• Send marketing emails, text messages, promotions, brand updates, and product announcements when you have opted in
• Improve our website, products, services, communications, and customer experience
• Prevent fraud, protect our business, and maintain the security of our systems
• Comply with legal, accounting, tax, and recordkeeping obligations

3. Email & SMS Communications

Email Communications

You may receive transactional emails related to orders, tracking, account activity, customer support, or service updates.

When you opt in to marketing communications, you may also receive promotions, product announcements, grooming information, partnership updates, and other brand communications.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the message. Transactional emails connected to an active order or account may still be sent when necessary.

SMS Terms & Consent

By opting in to text messaging from Debonair Beard Co., you agree to receive recurring marketing and order-related messages at the phone number provided. Messages may be sent using automated technology.

Consent is not a condition of purchase. Message and data rates may apply. Message frequency may vary.

You may cancel at any time by replying STOP. For assistance, reply HELP or contact us directly.

4. Cookies, Analytics & Website Technology

Our website may use cookies and similar technologies to:

• Keep items in your shopping cart
• Remember preferences and account settings
• Understand how visitors use the website
• Measure website performance and marketing effectiveness
• Improve navigation, content, functionality, and customer experience

You may adjust browser settings to block or limit cookies. Some website features may not work correctly if cookies are disabled.

5. Payment Processing

Payment transactions are processed through secure third-party payment processors such as Square, PayPal, and other authorized payment providers.

Debonair Beard Co. does not store full payment-card numbers or complete payment credentials on its own servers.

Payment providers may collect and process information under their own privacy policies and security practices.

6. Information Sharing

We may share limited personal information with service providers that help us operate the business, including:

• Payment processors
• Shipping carriers and fulfillment providers
• Website hosting, e-commerce, analytics, email, SMS, chatbot, and customer-support providers
• Professional advisers, accountants, legal counsel, or government authorities when required

These providers receive only the information reasonably necessary to perform their services.

We may also disclose information when required by law, to protect our rights, investigate fraud, or protect customers and the public.

7. Data Security

We use reasonable administrative, technical, and operational safeguards designed to protect personal information from unauthorized access, loss, misuse, or disclosure.

No website, storage system, or online transmission method can guarantee complete security. Customers are responsible for protecting their account credentials, devices, and passwords.

8. Your Choices & Requests

• Email Opt-Out: Use the unsubscribe link in marketing emails
• SMS Opt-Out: Reply STOP to text messages
• Information Updates: Contact us to request corrections to personal information
• Cookie Controls: Adjust cookie settings through your browser
• Privacy Questions: Contact us regarding access, correction, deletion, or other privacy-related requests

Some information may need to be retained for order history, tax, accounting, fraud-prevention, dispute-resolution, or legal purposes.

9. Data Retention

We retain personal information only as long as reasonably necessary to:

• Fulfill the purposes described in this policy
• Process transactions and maintain order history
• Comply with legal, accounting, and tax requirements
• Resolve disputes, enforce agreements, and protect the business

10. Children's Privacy

Our website and products are not directed to children under 13. We do not knowingly collect personal information from children under 13.

If you believe a child has submitted personal information, contact us so the information can be reviewed and removed when appropriate.

11. Third-Party Links

Our website may contain links to third-party websites, payment providers, affiliate platforms, social-media services, or other external resources.

Debonair Beard Co. is not responsible for the privacy practices, security, or content of third-party websites. Review their policies before providing personal information.

12. Changes to This Policy

We may update this Privacy Policy when our practices, services, technology, or legal obligations change.

The revised policy will be posted on this page with an updated effective date. Continued use of the website after an update means the revised policy will apply to future activity.

13. Contact Us

For privacy questions, data requests, or concerns about this policy, contact Debonair Beard Co.