Debonair Beard Co. Policies
All sales are final. We review eligible claims involving damaged products, incorrect items, and delivery issues.
Report an issue within 10 days of delivery. Include your order number, a description of the issue, and clear photos when applicable. Contact us before mailing anything back.
Requests may be reviewed if your order arrives damaged or you receive a different product than the one ordered. Approved returns must include the original receipt or packing slip, original product packaging, and every item in a set if purchased as a set.
Gift cards, samples, individual items removed from sets, used products not reported as damaged or incorrect, and products bought from third-party retailers or distributors are not eligible. Purchases from retail partners are subject to the retailer's own return policy.
Debonair Beard Co. maintains a no-refund policy. Approved claims may be resolved through replacement merchandise or store credit, depending on the circumstances. Original shipping charges are not credited unless Debonair Beard Co. determines that the order was shipped incorrectly.
If a package is returned because the address supplied at checkout was incorrect or incomplete, the delivery was refused, or the package was otherwise undeliverable, you may choose to have it resent after paying a $4.99 handling fee plus new shipping charges, or receive store credit for the merchandise subtotal, excluding shipping charges.
Inspect your order when it arrives. Damage to the outer shipping box alone does not necessarily mean the product is damaged. To report product damage, send your order number, photos of the product and relevant packaging, and a brief explanation.
Fulfillment may begin shortly after checkout. Cancellations, changes, or address corrections cannot be guaranteed once an order has been placed. Please verify your selections and shipping details before submitting an order.
Do not send items back without first receiving return approval and instructions.
Have your order number ready when you contact us.
Email Support Call (469) 475-8788