While all sales are final, we understand that damaged items, incorrect products, and delivery issues can happen. When an order qualifies under this policy, we will work directly with you toward a resolution.
Return Eligibility
A return request may be reviewed when:
- Your order arrives damaged, or
- You receive a different product from the item ordered.
Contact Debonair Beard Co. within 10 days of delivery. Include your order number, a description of the issue, and clear photographs when damage or an incorrect item is involved.
Approved returns must include:
- The original receipt or packing slip
- All original product packaging
- Every item included in a set when the purchase was sold as a set
Items Not Eligible for Return
- Gift cards
- Product samples
- Individual items removed from a set
- Used products that were not reported as damaged or incorrect
- Products purchased from third-party retailers or distributors
Products purchased from a retail partner must be returned to that retailer and handled under that store's return policy.
Return Address
Do not mail a return before receiving approval and return instructions from Debonair Beard Co.
Attn: Correy Miller
3213 Interstate 30, Suite 207
Mesquite, Texas 75150
Refunds & Store Credit
Debonair Beard Co. maintains a no-refund policy. All sales are final.
When a return or damage claim is approved, the available resolution may include replacement merchandise or store credit, depending on the circumstances.
Original shipping charges are not credited unless Debonair Beard Co. determines that the order was shipped incorrectly.
Returned or Undeliverable Packages
If a package is returned because the address provided at checkout was incorrect, incomplete, refused, or otherwise undeliverable, you may choose to:
- Have the order resent after paying a $4.99 handling fee plus the new shipping charge, or
- Receive store credit for the merchandise subtotal, excluding shipping charges.
Damaged Items
Inspect your package as soon as it arrives. Normal wear to the outer shipping box does not automatically mean the product is damaged.
For product damage, contact us promptly and provide:
- Your order number
- Photos of the damaged product
- Photos of the shipping box and packaging when relevant
- A short description of what occurred
Order Changes & Cancellations
Fulfillment may begin shortly after an order is placed. Because of this, we cannot guarantee that an order can be canceled, modified, or redirected after submission.
Please review product selections, quantities, contact information, and the shipping address before completing checkout.
Need Help With an Order?
Have your order number ready and contact Debonair Beard Co. by phone, text, email, or through the Contact page.