Every product is crafted and packaged with care. Here's how we make things right when something goes wrong.
While all sales are final, we understand issues can occasionally arise — and we're here to make things right when they do.
We accept returns only if:
If this happens, please contact us within 10 days of delivery with your order number and a brief description of the issue. Our team will respond promptly with return instructions.
All returns must include:
Please note, we cannot accept returns or exchanges for the following:
Debonair Beard Co. maintains a no refund policy — all sales are final. However, when eligible, we gladly offer store credit for approved returns or damaged orders.
If a package is returned to us due to an incorrect or undeliverable address, you may choose to:
If your order arrives with damage, please inspect your package upon delivery. While some wear to the outer box is normal, product damage is not.
Contact us immediately at support@debonairbeardco.com or through our Contact Us page with photos of the damaged items. We'll gladly assist in resolving the issue quickly.
Our fulfillment process begins shortly after an order is placed to ensure fast delivery. Because of this, we are unable to cancel or modify orders once they have been submitted for shipping. Please double-check your order details and shipping address before finalizing your purchase.