Debonair Beard Co will accept returns only if product ordered reaches you damaged or the product that arrives to you is not the product that was ordered. If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order. Thanks in advance.
ABSOLUTELY ALL ORDERS SHIP FREE IN THE UNITED STATES
Is Debonair Beard Co Sold Locally
Our goal is to get our products in barbershops, salons and retail locations in the US and abroad. If you know of a location that should stock our products, please have them contact us.
We are committed to our customer's satisfaction with our merchandise beyond the point of sale. Merchandise may be returned within 14 days of purchase when accompanied by the following:
Original receipt/packing slip
All original packaging
Refunds will be processed based on the original form of payment.
The following items cannot be returned:
Individual products purchased as part of a set (the entire set must be returned)
Items purchased in a Debonair Beard Co Store, Events or elsewhere must be returned wherever purchased.
Items purchased via one of our partners must also be returned to that store. Please refer to each individual store return policy for details.
For Purchases Made Online:
The return address is:
Debonair Beard Co
Attn: Correy Miller
6209 Acapulco Dr
Rowlett, Texas 75089
If a package is returned to us as un-deliverable, you will be issued a refund for the amount of the order less $5.00 (re-routing fee). If you choose to have your package reshipped, there will be a $9.99 charge ($5.00 re-routing fee and $4.99 shipping fee).
While we are unable to process new orders via the return process, if you wish to replace the item, please place another order online.
For your protection, and to ensure prompt delivery, we recommend that you send your return via UPS or insured Parcel Post. Your refund will be processed based on the original form of payment (minus return shipping and handling).
When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the items in your shipment, please contact Debonair Beard Co, by sending an email to email@example.com or using our contact us form and we will be happy to assist you. All emails will receive a response within 48 hours.
Please bear in mind that our order-fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, we cannot change or cancel an order once it has been submitted.